Privacy
Privacy Notice
How WCG Group Ltd handles personal data collected through www.wcggold.com. Last updated 5 October 2026.
1Who we are
www.wcggold.com is operated by WCG Group Ltd (“WCG”, “we”, “us”). This notice explains how we collect, use and protect personal data through this website, its forms and its chat.
2What we collect
- Details you give us: your name, email address, mobile or WhatsApp number, your answer about your trading experience, whether you want a call back, your marketing choice, and anything you write to us in chat or by email.
- Visit details: the page you visited, the social media post or link that brought you here (including campaign tags in the link), the referring website, the time of your visit, and basic device and browser information.
3Why we use it
- To respond to your request and give you the guide, checklist or playbook you asked for.
- To contact you about your request, including a call back or questions about opening an account.
- To send you gold market updates and news from WCG, only if you ticked the box to receive them.
- To understand which posts and pages are useful, so we can improve them.
- To keep this website secure and prevent misuse.
- To meet our legal and regulatory obligations.
4What you need to give us
Your name, email address and confirmation that you have read this notice are needed for us to respond. Everything else is optional. If you do not give the required details, we cannot respond to your request.
5Who we share it with
- Service providers who work for us: our customer records system, live chat, website hosting and email, and, when switched on, website analytics.
- Companies related to WCG Group Ltd, where needed to handle your request.
- Regulators, courts or authorities, where the law requires it.
We do not sell your personal data.
6Storage in other countries
Some of our service providers store data in other countries. Where this happens, we take reasonable steps to keep your data protected.
7How long we keep it
We keep personal data only as long as needed for the purposes above or as the law requires. If you asked for marketing updates, we keep your details for that purpose until you tell us to stop.
8Your choices and rights
- Ask for a copy of the personal data we hold about you.
- Ask us to correct data that is wrong or out of date.
- Withdraw your consent, or ask us to limit how we use your data.
- Stop marketing messages at any time, using the link in any email or by writing to us.
To do any of these, email support@wcggold.com.
9Cookies and similar tools
This website uses your browser’s storage to remember the campaign tags of your visit (which post or link brought you here), so we can tell which posts are useful. They are kept for up to 30 days on your device. When website analytics or live chat are switched on, those tools may set cookies. You can clear this storage or block cookies in your browser settings; the pages will still work.
10Security
We use reasonable technical and organisational measures to protect your data, including encrypted (HTTPS) connections to this website. No method of sending data over the internet is completely secure.
11Changes to this notice
We may update this notice from time to time. The date at the top shows when it last changed.
12Contact
For questions about this notice or your personal data, email support@wcggold.com.